Last updated: 14 May 2026
One inbox handles everything: contact@moodz.xyz. We aim to acknowledge every message within 2 working days and respond substantively within 7. Urgent safety or security issues are prioritised.
| Issue type | Who handles it | Target response |
|---|---|---|
| Bug report (app or website) | Frank (development lead) | 2 working days to acknowledge; fix shipped in next release cycle |
| Safety or wellbeing concern | Frank and Charlotte (founders) | Same working day where possible |
| Security incident or vulnerability | Frank | Same day. See section 3. |
| Content concern (illustration, copy, character) | Charlotte (creative lead) | 2–5 working days |
| Moodz Wall — report or take-down request | Frank and Charlotte | Pending notes: reviewed before publishing. Reports on approved notes: within 24 hours. Take-down of your own note: within 7 days. |
| Privacy or data request | Frank (data controller) | 7 days to respond, 30 to fulfil — see Privacy Policy |
If something doesn't work as expected:
We do not maintain a public bug tracker. We do read every message.
If you have discovered a security vulnerability — a bug that could let someone access data, bypass authentication, perform unauthorised actions, or otherwise compromise users — please do not publish it. Email contact@moodz.xyz with "SECURITY" in the subject line and we will respond the same working day.
We commit to:
If a security incident affects users' personal data, we will notify the UK Information Commissioner's Office within 72 hours of becoming aware (as required by UK GDPR Article 33) and notify affected users without undue delay (Article 34) if there is a high risk to their rights and freedoms. In practice, given how little data we hold, the populations most likely to be affected are newsletter subscribers, Mood Map participants, and Moodz Wall submitters — and we have direct contact details for the first group.
Moodz is intended to be a kind, low-stakes way to track and reflect on emotions. If something in the app is not landing that way for you — copy that feels invalidating, illustrations that feel wrong, mechanics that nudge unhealthy behaviour — please tell us. We will read it and act, even when it means changing something we've shipped.
Our Safety & Disclaimer page has fuller information on what Moodz is, what it isn't, and where to seek help in a crisis.
If a Moodz character, illustration, blog post, comic, or piece of copy raises a concern — for example, that it might trivialise a mental health experience, stigmatise a group, or misrepresent a condition — please email contact@moodz.xyz with the specific page, screen, or character and a short note about your concern.
Charlotte (creative lead) will review every concern. We don't promise to make every change requested, but we promise to read carefully, respond, and explain our reasoning either way. Where we agree, we update — including pulling content from circulation if necessary.
The Moodz Wall at moodz.xyz/wall/ is a public, moderated board. Because it's the only feature where one user's words can be seen by another, we hold it to a higher safety bar than the rest of the product.
Every submission is held in a "pending" queue and reviewed by a human before it appears on the public wall. We approve notes that are constructive, appropriate, and don't identify other people without consent. We reject anything that:
Rejected notes are kept for 30 days as an audit trail, then deleted.
Submissions containing words associated with self-harm or crisis are automatically flagged for priority human review. This is a safety measure to make sure those notes are seen first — it does not change what we collect, and it is not a substitute for crisis services. Users who submit a note picking a low mood (sad, anxious, angry, tired) are shown crisis-line information at the point of submission, including findahelpline.com for international support.
If a note has already been approved and someone reports it, the report enters a separate queue for re-review. Aim is within 24 hours. If the note breaches our standards, it is removed from both the live wall and the archive. The note's submitter is not notified unless the report involves a serious safety issue we need to follow up on.
Anyone who has submitted a note can ask us to remove it by emailing contact@moodz.xyz with enough detail to identify it. We aim to remove within 7 days from both the live wall and the archive. Because submissions aren't tied to an account, we may need to confirm a detail before removing.
The moderation interface is password-protected and accessible only to the Moodz team. Admin passwords are hashed (SHA-256 with a server-side secret) and never stored or logged in plain text. Admin sessions expire after one hour of inactivity.
We aim to ship app updates roughly every 2–4 weeks during active development, with a slower cadence once the product is mature. Critical fixes (security, crash bugs, data integrity) are released as soon as they're ready, outside the normal cycle.
Every release is tested on real devices before submission. Significant changes — new data processing, new third-party services, changes to subscription pricing — are flagged in-app and on this website's privacy or terms pages with a "last updated" date.
We support the current and previous major iOS and Android versions. Older versions may continue to work but may not receive new features or fixes.
If Moodz is ever discontinued or sold, we will:
We are a two-person team based in Portsmouth, UK. Our response times are best-effort and we may be slower during weekends, public holidays, or holidays. For anything time-critical to your safety, please don't wait for us — see the crisis resources on our Safety page.
One inbox, one promise to read every message:
Email: contact@moodz.xyz
Website: moodz.xyz